Refund policy
Returns are accepted within 15 days of order delivery. Please email an explanation for why you’d like to make a return, which item(s), and if you wish to receive a refund or store credit to:
Returns can be sent to:
Realm Books
1757 N Kimball Ave
203C
Chicago, IL 60647
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please save all packaging materials and paperwork for potential insurance claim. We cannot guarantee replacement of damaged books.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return shipping costs are the responsibility of the purchaser.
You can always contact us for any return question at info@realmbooks.co.